General Questions
Q: What products do you offer?
A: PolaroidFrames.com offers a wide range of products for your Polaroid pictures, including classic frames, magnetic frames, and customizable frames.
Q: How can I contact customer service?
A: You can reach our customer service team through our website’s contact form. We’re available Monday through Friday. We tend to reply back in 24 – 48 hours to your query.
Q: Do you offer discounts for bulk orders?
A: Yes, we offer discounts for bulk orders. Please contact our sales team via our contact us form for more information on bulk orders and discounts.
Orders and Shipping
Q: How do I place an order?
A: Browse our selection of Polaroid frames, add your chosen products to the cart, and proceed to checkout.
You’ll need to provide your shipping information and payment details to complete your order.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and various digital wallets. Payment options may vary based on your location.
Q: How long does shipping take?
A: Shipping times vary based on your location and the shipping option you select. Standard shipping within your country typically takes 5-10 business days, while international shipping can take 10-15 business days or more depending on the courier.
Q: Do you offer international shipping?
A: At the moment we don’t offer International shipping.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of purchase for most items in new, unused condition.
Return shipping costs are the responsibility of the customer unless the return is due to a defective product or error on our part. Please read our Return Policy.
Q: How do I return or exchange an item?
A: To initiate a return or exchange, please contact our customer service team with your order number and the reason for the return.
We will provide you with instructions and a return shipping label if applicable.
Account and Privacy
Q: Do I need an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save shipping information, and manage your preferences.
Q: How do you protect my personal information?
A: We use industry-standard encryption and security measures to protect your personal information. Your payment information is processed securely, and we do not store your credit card details.